PerspectiveThe BPR Playbook Didn’t Disappear
Perspective The reengineering playbook didn’t disappear. It just changed names. “Don’t automate, obliterate” was written more than 30 years ago, about a completely different technology. It’s still the correct instruction for the one being sold today. ETW Digital · Perspective The phrase that started it In 1990, management theorist Michael Hammer published an article in […]
PerspectiveAI – The Automation Craze
Perspective We’ve seen this movie before. AI is the automation craze, ten years later. Every generation of business technology gets sold the same way: as the thing that finally fixes the process. It never does, on its own. Here’s why AI won’t be the exception — and what actually works instead. ETW Digital · Perspective […]